The front desk that answers when nobody can.
When a patient texts after hours, or while your team is on the phone, it asks what they need and when, and puts the request in front of your team to confirm.
It asks. It doesn't book. Nothing lands in your calendar without a person saying yes.
Hi, I'm a new patient. Can I book an exam?
Hi! This is the booking assistant for Cedarline Dental. What do you need? 1. New patient exam 2. Checkup and cleaning 3. Emergency visit
1
Which day works for you? 1. Thu Oct 1 2. Fri Oct 2 3. Sat Oct 3
2
Times open on Friday, October 2: 4. 8:45 am 5. 9:00 am 6. 9:15 am
5
Appointment requested. New patient exam Friday, October 2 at 9:00 am The front desk will confirm this in the morning.
An example written for a demo clinic, shortened.
Three steps, and your team keeps the last word
A patient texts the clinic
At 10 p.m., on a Sunday, or while every line is busy. The enquiry gets an answer instead of going cold.
It asks what they need and when
From your real list of services, dentists and hours. Fees are shown as estimates, because coverage changes what a patient pays.
Your team confirms
The request lands with the front desk. A person says yes, suggests another time or calls back. The patient gets a reminder 24 hours ahead.
What your front desk receives
This is an example of the note your team gets, written for a demo clinic. The patient never waits for a reply, and your team starts the morning with the request already written.
Friday, October 2 at 9:00 am
New patient exam with Dr. Sarah Chen
Patient: Maria Lopez (+1 604 555 0199)
Cedarline Dental, its dentists and the patient are made up for the demo. The fee and times come from a sample list; yours would come from your own.
Appointment requested. New patient exam Friday, October 2 at 9:00 am With Dr. Sarah Chen $210, 1h Reference: ZMQVN The front desk will confirm this in the morning. We'll text a reminder 24 h ahead. Reply CANCEL to drop it.
Built around the objection every dentist has
No robot deciding the chair
It collects requests. Your team decides who gets which slot.
Nothing to install
It doesn't touch your practice software. Requests arrive ready to confirm.
Only what it needs
Name, phone, the service and a preferred time. No medical history.
A fixed quote
In Canadian or US dollars, after a 20-minute call.
Questions
Does it put appointments in my calendar?
No. It leaves a request, and a person on your team confirms it or offers another time. That is on purpose.
How do patients reach it?
By text message, on a number set up for your clinic. It can also run on WhatsApp. We choose what fits your patients on the call.
What does it know about my practice?
Your services, dentists, hours and address, which we load from your list before it goes live. Fees appear as estimates.
Can patients stop the messages?
Yes. Replying STOP stops them, and CANCEL drops a request.
Who builds it?
John Santana, a designer in Bogotá who runs Criterio, a one-person studio. Bogotá keeps the same clock as New York in winter and as Chicago in summer.